❗ Sharing session: Improve your Customer Experience in 2024
The CEE Report is a KPMG global program aimed at identifying and showcasing best practices in Customer Experience from around the world. This comprehensive research provides findings for organizations to learn from and implement to enhance their Customer Experience strategies.
Our upcoming sharing session promises to provide valuable insights and is a good opportunity for you to engage with our experts who can help drive tangible customer experience improvements for your organization.
Agenda
1. Introduction to KPMG’s Customer Experience Excellence Research
2. Overview of CEE 2023 result in Vietnam
3. Overview of CEE 2023 result in Consumer & Retail and Financial Services sector
4. A CEE result focus in Cafe/Coffee shops, Supermarket, Banking & Insurance subsectors
5. Key observations for customer experience excellence
6. Q&A
Sharing session information
Date & Time: 20/12/2023 | 09:00 – 11:00
Language: English
Location: F10, SunWah Tower, 115 Nguyen Hue, D1, HCMC
